Shipping policy
Shipping & Delivery Policy
Last updated: August 18, 2026
Thank you for shopping with MonaSun.
MonaSun offers personalized, handmade, made-to-order, and selected ready-to-ship products.
Because personalized products are created especially for each customer, production time and shipping time are separate.
1. Order Processing
Orders begin processing after payment has been successfully completed and all information required to fulfill the order has been received.
For standard non-personalized products, processing generally takes approximately:
1–3 business days, unless otherwise stated on the product page.
For personalized, embroidered, handmade, crochet, customized, or made-to-order products, production generally takes approximately:
5–7 business days, unless a different production time is clearly stated on the relevant product page.
Business days exclude weekends and applicable public holidays.
2. Personalized Orders
Before placing a personalized order, please carefully review:
- Names.
- Spelling.
- Dates.
- Initials.
- Sizes.
- Colors.
- Photographs.
- Messages.
- Design choices.
- Other personalization selections.
If you notice an error after placing your order, contact:
as soon as possible.
We will try to make the requested change if production has not begun.
Changes cannot be guaranteed after production begins.
3. United States Delivery Estimates
For many current MonaSun personalized products, estimated shipping transit to addresses within the United States is approximately:
7–14 business days after dispatch.
When combined with an estimated production time of 5–7 business days, a typical personalized order may therefore require approximately:
12–21 business days from order placement to delivery.
These timeframes are estimates rather than guaranteed delivery dates.
If a product page or checkout displays a different processing or delivery estimate for a specific product, the more specific estimate should apply to that product.
4. International Shipping
International shipping availability is determined by the destinations available during checkout.
If your country or region can be selected during checkout, available shipping services and applicable shipping charges will be displayed before payment.
We do not guarantee shipping to countries or regions that are not available during checkout.
5. Shipping Charges
Applicable shipping costs are displayed during checkout before you complete your purchase.
MonaSun may offer promotional shipping arrangements, including:
- Free shipping.
- Free shipping above a specified order value.
- Discounted shipping.
- Product-specific shipping promotions.
Any applicable conditions will be displayed on the website or during checkout.
6. Delivery Time
Estimated delivery time consists of:
Processing or production time + carrier transit time.
For example, if a personalized product requires 5–7 business days to produce and 7–14 business days in transit, estimated total delivery may be approximately 12–21 business days.
7. Order Cut-Off and Business Days
Processing estimates are based on business days.
Orders received outside normal processing periods, on weekends, or on holidays may begin processing on the following business day.
8. Tracking Information
Where tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has been dispatched.
Tracking information may take several business days to display its first carrier scan.
9. Multiple Shipments
Orders containing multiple products may occasionally be shipped separately.
This can happen because:
- Products have different production times.
- Products are manufactured by different production partners.
- Products are stored at different fulfillment locations.
- Personalized products may finish production at different times.
When possible, tracking information will be provided for each applicable shipment.
Customers will not be charged additional shipping solely because MonaSun chooses to divide an order into multiple shipments unless such charges were clearly disclosed before purchase.
10. Delivery Delays
Delivery estimates may be affected by circumstances outside our reasonable control, including:
- Carrier delays.
- Weather conditions.
- Customs processing.
- Public holidays.
- High seasonal order volume.
- Transportation disruptions.
- Incorrect shipping information.
- Events affecting postal or logistics networks.
Peak periods such as Christmas, Black Friday, Cyber Monday, and other major holidays may result in additional processing or transit time.
Customers ordering gifts for a specific date should order as early as possible.
11. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you discover an address error, contact:
immediately.
If the order has not yet been dispatched, we will make reasonable efforts to correct the address.
After the shipment has been handed to the carrier, we cannot guarantee that an address can be changed.
If an order is returned because the customer submitted an incorrect or incomplete address, additional shipping charges may apply before reshipment.
If MonaSun caused the address error, we will take responsibility for resolving it.
12. Failed Delivery
If a carrier cannot deliver your package because of an incorrect address, unavailable recipient, rejected shipment, or other delivery issue, the shipment may be returned to the applicable fulfillment location.
Contact us if tracking indicates that your shipment is being returned.
Additional shipping charges may apply if redelivery is required because of incorrect information supplied by the customer.
13. Lost Packages
If tracking stops updating for an unusually long period or a shipment appears to have been lost, contact:
and include your order number.
We may need to complete an investigation with the shipping carrier before determining the appropriate resolution.
14. Packages Marked Delivered
If tracking indicates that your package was delivered but you cannot locate it, please:
- Check the delivery area.
- Check your mailbox.
- Check your building reception or mail room.
- Ask household members.
- Ask nearby neighbors where appropriate.
- Contact the shipping carrier.
If the shipment still cannot be found, contact MonaSun.
15. Customs, Import Duties, and Taxes
International shipments may be subject to import duties, customs charges, VAT, brokerage fees, or other charges imposed by the destination country.
Unless these charges are specifically collected during checkout, they are generally the responsibility of the recipient.
MonaSun does not control fees imposed by foreign customs authorities.
16. Refused International Shipments
Customers are responsible for understanding any import charges applicable in their destination country.
If an international shipment is refused because the customer does not wish to pay applicable customs or import charges, any refund will be determined after the package has been returned and reviewed, subject to applicable law and our Return & Refund Policy.
17. Holiday and Peak-Season Orders
During high-volume periods, production partners and shipping carriers may experience delays.
A delivery estimate is not a guarantee that an order will arrive before Christmas, a birthday, baby shower, or other event unless MonaSun explicitly provides a guaranteed delivery commitment for that order.
18. Contact Information
MonaSun is owned and operated by ANTDY LLC.
Trade Name: MonaSun
Legal Entity: ANTDY LLC
Trade / Company Registration No.: 2024-001442699
Tax ID: 36-5104191
Address:
30 N Gould St
Sheridan, WY 82801
United States
Email: info@monasun.com
Phone: +1 (661) 268-6901
Website: https://monasun.com