Refund policy
Return & Refund Policy
Last updated: August 18, 2026
Thank you for shopping with MonaSun.
MonaSun offers personalized, handmade, made-to-order, and selected non-personalized products. Because many of our products are created specifically for each customer, return eligibility depends on the type of product purchased.
Please review this policy before placing your order.
1. Returns for Non-Personalized Products
Eligible non-personalized products may be returned within 30 days of delivery.
To be eligible for a return, the product must be:
- Unused, unworn, and unwashed.
- In the same condition in which it was received.
- Returned with original tags, accessories, and packaging where applicable.
- Accompanied by proof of purchase or a valid MonaSun order number.
To request a return, contact:
before sending any product back.
Returns sent without prior authorization may not be accepted.
2. Personalized, Customized, and Made-to-Order Products
Many MonaSun products are created specifically for an individual customer.
Because these products cannot normally be resold, we generally do not accept returns, exchanges, or cancellations for change-of-mind reasons once production has started.
This includes products personalized or produced using:
- Names.
- Initials.
- Monograms.
- Dates.
- Custom messages.
- Embroidery.
- Customer-provided photographs.
- Personalized artwork.
- Custom colors or designs.
- Custom sizing or configurations.
- Made-to-order clothing or accessories.
- Personalized albums or keepsakes.
- Other customer-specific customization.
Please carefully review all personalization information before completing your order.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
3. Personalization Errors
If MonaSun or one of our production partners makes an error and the completed personalization does not match the information submitted with your order, contact us at:
Please provide your order number and clear photographs showing the issue.
After reviewing the claim, we may provide an appropriate remedy, including a remake, replacement, partial refund, or full refund.
If the finished product correctly reflects personalization information supplied by the customer, including a misspelled name, incorrect date, incorrect photograph, incorrect size selection, or other customer-submitted information, the product is generally not considered defective.
4. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your item arrives damaged, defective, or materially different from what you ordered, please contact us as soon as possible, preferably within 7 days of delivery.
Email:
and include:
- Your order number.
- A description of the issue.
- Clear photographs or video showing the issue.
- A photograph of the shipping package and shipping label when relevant.
Please keep the product and original packaging until we have reviewed your claim.
If we determine that the item was damaged, defective, or incorrectly fulfilled, MonaSun will provide an appropriate resolution.
Depending on the circumstances, this may include:
- A replacement.
- A remake.
- A partial refund.
- A full refund.
Where a return is required because of an error by MonaSun or our production or fulfillment partner, MonaSun will cover reasonable return shipping costs.
5. Order Changes and Cancellations
If you need to change or cancel an order, contact:
as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request if production has not started.
Personalized and made-to-order products may enter production shortly after an order is submitted.
Once production begins, cancellation or modification may no longer be possible.
If an eligible order is successfully cancelled before production or fulfillment begins, the applicable payment will be refunded to the original payment method.
6. Change-of-Mind Returns
For eligible non-personalized products, customers may request a change-of-mind return within the 30-day return period.
Customers are responsible for return shipping costs for approved change-of-mind returns.
Original outbound shipping charges are generally non-refundable unless otherwise required by applicable law.
MonaSun does not charge a restocking fee for approved eligible returns.
7. Exchanges
For eligible non-personalized products, contact us before returning the product.
Where an exchange is available, we may:
- Arrange an exchange directly; or
- Ask you to return the original item and place a new order.
Personalized, customized, or made-to-order products generally cannot be exchanged unless the product is defective, damaged, or incorrectly fulfilled.
8. Non-Returnable Products
Unless required by applicable law, the following products are not eligible for change-of-mind returns:
- Personalized products.
- Customized products.
- Made-to-order products.
- Products created using customer-supplied photographs or information.
- Digital products after delivery or download.
- Gift cards.
- Final Sale products.
- Used, worn, washed, altered, or damaged products.
- Products returned without prior authorization.
9. Return Shipping
Do not mail a return to our business address unless we specifically instruct you to do so.
Because MonaSun products may be produced and fulfilled by different production partners, the correct return location may vary by product.
After your return request is approved, we will provide the applicable return instructions and return address.
For approved buyer-remorse returns of eligible non-personalized products, the customer is responsible for return shipping.
We recommend using a trackable shipping service.
10. Refund Processing
After an approved returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method.
MonaSun generally processes approved refunds within 5 business days after approval.
Your bank, credit card provider, PayPal, Shop Pay, or other payment provider may require additional time to make the refund visible in your account.
11. Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns.
If an order was damaged, defective, incorrectly fulfilled, or otherwise eligible for a refund due to an error by MonaSun, applicable shipping charges may also be refunded where appropriate.
12. Lost Packages
If a package appears to have been lost in transit, contact us with your order number.
We may first need to investigate the shipment with the applicable carrier before providing a resolution.
13. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, porch, reception area, or other safe delivery location.
- Ask household members.
- Check with nearby neighbors when appropriate.
- Contact the shipping carrier.
- Contact MonaSun if the package still cannot be located.
We will provide reasonable assistance with the investigation.
14. Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit rights that cannot legally be excluded under applicable consumer protection laws.
15. Contact Information
MonaSun is owned and operated by ANTDY LLC.
Trade Name: MonaSun
Legal Entity: ANTDY LLC
Trade / Company Registration No.: 2024-001442699
Tax ID: 36-5104191
Address:
30 N Gould St
Sheridan, WY 82801
United States
Email: info@monasun.com
Phone: +1 (661) 268-6901
Website: https://monasun.com